PRIVACY POLICY

Last updated: April 2026

Introduction

London Men's Health Physiotherapy is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Our Data Controller is Gerard Greene. If you have any questions about how we handle your data please contact us at gerard@greenephysio.co.uk.

What data we collect

We may collect the following personal data:

• Name, date of birth, address, email address and phone number
• GP details
• Health information and clinical notes relating to your treatment
• Payment information
• Website usage data via Google Analytics (see below)

Why we collect your data

We collect and process your data for the following reasons:

• To provide physiotherapy assessment and treatment
• To manage your appointments via our online booking system (JaneApp)
• To communicate with you about your appointments and treatment
• To process payments
• To comply with our legal and professional obligations as regulated by the Health and Care Professions Council (HCPC) and the Chartered Society of Physiotherapy

How long we keep your data

Medical and healthcare records are kept for a minimum of 7 years after your last appointment if you were 18 or over at the time of your first consultation. If you were under 18, records are kept for 25 years. This is a legal requirement.

Contact information is kept for the duration of your treatment and for a reasonable period afterwards for administrative purposes.

Your clinical notes

Your clinical notes are highly sensitive and contain private information about your health. They are governed by the Data Protection Act 2018, the HCPC competency framework and the Chartered Society of Physiotherapy standards. They are never shared without your explicit consent. Any misuse or unauthorised sharing will result in immediate disciplinary action and referral to the HCPC.

Our appointment system — JaneApp

We use JaneApp as our practice management and online booking system. JaneApp is a secure, encrypted platform used widely in healthcare. Your data stored within JaneApp is protected by industry standard security measures. You can read JaneApp's privacy policy at jane.app/privacy.

Google Analytics

Our website uses Google Analytics to help us understand how visitors use the site. Google Analytics collects anonymous data about your visit including pages viewed, time spent on the site and your approximate location. It does not collect any personally identifiable information.

Google Analytics uses cookies to collect this data. You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on available at tools.google.com/dlpage/gaoptout.

By using our website you consent to the processing of data about you by Google in the manner described in Google's Privacy Policy.

Payments

We take payments through WorldPay. WorldPay is compliant with the Payment Card Industry Data Security Standard (PCI DSS). We do not store your card details.

Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to our legal obligations to retain records)
• Object to processing of your data
• Request restriction of processing
• Data portability

To exercise any of these rights please contact Gerard Greene directly by email or phone.

Cookies

Our website uses cookies for the following purposes:

• Google Analytics (anonymous usage tracking)
• Essential website functionality

You can control cookies through your browser settings.

Data security

We conduct an annual audit of our data processes to ensure compliance with UK GDPR. Our website is served over HTTPS ensuring all data transmitted between your browser and our server is encrypted.

Contact us

If you have any questions about this privacy policy or how we handle your data please contact:

Gerard Greene — Data Controller
London Men's Health Physiotherapy
45 Queen Anne Street, Marylebone, London W1G 9JF
gerard@greenephysio.co.uk
phone_iphone 07902 389456

If you are unhappy with how we have handled your data you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Audit date: April 2026